Shipping policy
Shipping Information
Thank you for shopping with Her Haya.
Every piece is thoughtfully created with quality and intention. As we launch, many of our items are offered through preorders to reduce waste and ensure careful production.
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Preorder Processing
Items marked as Preorder are not ready to ship immediately.
Production begins after the preorder period closes.
Estimated production time:
2–4 weeks
Once production is complete, your order will be carefully packaged and shipped.
If production requires additional time, we’ll keep you updated by email.
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Ready-to-Ship Items
If an item is listed as Ready to Ship, it will typically be processed within 2–5 business days.
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Shipping Times
United States
Estimated delivery:
3–7 business days after shipment.
International
Estimated delivery:
7–21 business days after shipment.
Delivery times vary depending on your country and customs processing.
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Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information.
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Shipping Delays
Shipping estimates are not guaranteed.
Her Haya is not responsible for delays caused by:
- Weather
- Customs inspections
- Carrier delays
- Holidays
- Other events outside of our control
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Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
If an incorrect address is provided, additional shipping charges may apply if the package is returned and needs to be reshipped.
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Lost or Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and item.
If your package is marked as delivered but cannot be located, please first contact the shipping carrier. If you still need assistance, we’re happy to help.
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Customs & Duties
International customers are responsible for any customs fees, import duties, or taxes required by their country.
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Contact
If you have any shipping questions, please contact us at:
Herhayathebrand@gmail.com